Policies

These policies are put in place for your safety and convenience. Please refer to them if you have any questions.

Massage is a vital part of health and wellness, any requests for sexual or other untoward and illegal services will be directed to the local police.

Please arrive 5-10m before your scheduled session as this will allow for adequate intake (there will be a short form to fill out on your first visit) and allow us to start on time. In the event of a late arrival your appointment will still end at the scheduled time.

When you book your appointment a credit card is required to secure your time, it will not be charged unless you no show or cancel within 24h of your appointment.

Cancellation Policy: Your scheduled appointment time is set aside just for you. Last minute cancellations (LMC) are rarely able to be re-filled and this causes a loss of income. This cancellation policy will be strictly adhered to.

First LMC: A fee for up to 50% of the session value will be assessed.

Second LMC: Charged for full value of the session.

Third LMC: Charged and loss of any sessions that are on the schedule. All sessions going forward must be pre-paid and any cancellations of those will not be counted as a credit.

I understand that true emergencies happen, those will be dealt with on an individual basis. In case of personal infectious or contagious illness the fee may be waived if cancelled within the 24h window.

You will avoid any penalties if you send someone in your place.